The Vestwell Advantage Why we were selected over alternative providers.
Why we were selected over alternative providers.
When compared to other 401(k) providers, Vestwell outperformed alternatives on every dimension that matters—service, innovation, reliability, and long-term alignment with employers’ growth.
Key
Supported
Sometimes Supported
Unsupported| What This Means for You | Vestwell | Other Providers | |
|---|---|---|---|
| Personalized Support | |||
| 24/7 Support | Always-on support with access to dedicated service specialists available via phone, email, and live chat, plus 24/7 AI chat assistance for instant answers. | | |
| Multilingual Retirement Portal and Call Support | Vestwell’s savings portal is available in 20 languages, and employees can receive live call support in 240+ languages. | | |
| Live Portal Demos | Our team can walk you through a real demo of the savings portal for employers and employees. | | |
| 1:1 Onboarding Contact | A dedicated onboarding specialist for plan transfers guides you through plan setup and a smooth launch. | | |
| Seamless Plan Management | |||
| Seamless Plan Management | We can integrate with nearly 200 payroll systems. Your payroll and Vestwell retirement portal are connected from day one. | | |
| Mobile App | Anything employees can do on their web portal, they can do on the mobile app, making it easy to manage savings and track progress on the go. | | |
| Full 3(16) Administration and Fiduciary Services | Every plan includes end-to-end administration and 3(16) co-fiduciary management with you as the plan sponsor, meaning we take on much of the legal plan oversight. | | |
| Deep Plan Expertise | Our team has advanced certifications to deliver retirement plan expertise. If your plan needs evolve, you can get an in-depth session with a specialized plan design consultant. | | |
| Complimentary Audit Support | Our team provides full audit support as part of our standard services at no extra cost. | | |
| Compliance Testing Tools | We offer intuitive in-portal compliance trackers and tools to run annual test simulations and preview results. | | |
| Robust Savings Solutions | |||
| Goal-based Managed Accounts | We offer an investment option that provides a more personalized asset allocation into portfolios based on retirement and investment goals. | | |
| Self-directed Brokerage Accounts | We offer an optional feature for employees to invest their retirement savings in a broader range of assets via a linked external brokerage account. | | |
| Broad Suite of Savings and Benefits Options | With Vestwell, you can offer many savings benefits—from retirement plans to student loan repayment, tuition reimbursement, 529 education, ABLE disability, child, and emergency savings—all on one platform. | | |
| Emergency Savings | Enable your workforce to prepare for the unexpected via a dedicated account to save for emergencies with flexible employer contribution options. | | |
| 529 Education Savings | Help employees save for a loved one’s future education by offering access and optional contributions to a tax-advantaged 529 account. | | |
| Retirement Match for Student Loans | You can match employees’ student loan payments with contributions towards their retirement accounts. | | |
| No Sponsored Fund Requirements | Many providers may lock you into their own investments for additional profit. At Vestwell, you can access over 19,000 funds with no Vestwell-sponsored fund requirements. | | |
| And More | |||
| Voluntary Customer Reviews | Vestwell does not pay for customer reviews. All Google and G2 reviews are voluntary, and we’re proud to back this with direct client testimonials. | | |
Our Commitment to You
With Vestwell, you’re in the best hands.
Vestwell provides personalized support and subject-matter expertise for every plan.
Backed by accredited expertise
Great relationships start with great service. Over 240 professionals are in your corner providing retirement plan expertise when you need it. Our team holds advanced retirement plan and securities industry credentials, including Financial Industry Regulatory Authority (FINRA) licenses as well as Qualified 401(k) Administrator and Enrolled Retirement Plan Agent (ERPA) certifications.
Dedicated plan transfer support
From transferring retirement plan design and plan assets to handling plan notices and keeping your plan on track with the transition timeline, our specialized team for plan transfers handles the heavy lifting. Vestwell has transitioned thousands of plans seamlessly onto our platform of varying client profiles and sizes. You can feel confident your move will be just as smooth.
Built to grow with your needs
While there will be no changes to your existing retirement plan, our modern, fully in-house technology was built to adapt as your needs may change. A configurable platform allows for flexible features and easy expansion—from optimizing retirement plan design to enhancing your benefits package with new savings solutions, all under a unified portal. Our dedicated plan design team helps customize your plan to your goals.
Secure and protected data
Our platform was designed to prioritize security. We follow the highest standards to protect employee data, exceed Department of Labor (DOL) and Securities and Exchange Commission (SEC) guidelines, and undergo System and Organization Controls (SOC) audits with regulatory bank department oversight. We’ve never had a data breach, and we’re one of the only providers in our market to have our own trust company, enabling more direct oversight and control.